Q: What should I expect once I place an online order?
A: Once you submit your order, we will e-mail you confirming that we have received your order. All orders ship from our studio within 24 hours of placement. We will then e-mail you a second time to notify you that your order has been shipped from our studio.
Q: How are orders shipped?
A: Items are mostly shipped USPS Priority Mail, with a free gift box, and will generally arrive in less than 4 days. It can vary, depending upon the state in which you live, and the United States Postal Service itself. We can not control the speed of USPS or any other delivery service. If you require faster shipping, and don't mind the extra charge, we can arrange to ship Fedex. Please let us know if you need faster shipping.
Returns are accepted within 7 business days of arrival. They must be packaged in the original, or same type of packing, in unused condition. We are sorry, but we cannot accept pieces that have been damaged by abuse, or improper care. Please enclose a copy of the packing slip so we may process your return immediately. Buyers are responsible for return shipping costs. Please contact us by email at: AncientWhisp@aol.com